TRESEVA✳VISUALS
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THE HELP DESK

How can we help?

Everything you need to explore the collection and try a demonstration order.

How do I find an image?

Click a photo on the opening wall to open that exact asset. In Explore, use category, color, texture and layout filters, or search by title, tag or asset ID. Save an image to your wishlist or choose “Try purchase” from its details.

How does a demo purchase work?

Add up to 30 assets to the cart, choose Standard or Agency, enter sample business names and acknowledge demo mode. Complete the order to see a simulated confirmation and a downloadable text license sample. There are no card fields and no payment is taken.

What currency do you use?

All guide prices and demonstration totals are in US dollars (USD). Agency uses three times the Standard guide price. Prices are illustrative; taxes, invoicing and live payment methods have not been activated.

Can I use an image commercially after a demo order?

No. The demonstration grants no commercial usage rights. It creates a sample to help you understand the future ordering process. Read the proposed licensing scope before planning a campaign.

Will downloads be original quality?

The managed asset service delivers the uploaded original bytes from private storage when your account has download permission. Previews are smaller WebP images for browsing. A demo order does not grant download permission. “Original not yet available” means no original has been connected for that asset. Videos retain their uploaded format; the current motion studies are silent animations of still images.

Is this the same TRESEVA account?

Yes. Sign in uses the shared TRESEVA identity used by Hair Advisor and AI Try-On. Manage your account or reset your password through the secure Account center. If a login window is blocked, allow the popup and try again.

Where are my demo orders and wishlist saved?

The page tells you which storage mode is active. In the standalone preview, orders exist only in this browser tab and are lost when its session ends; the cart and local wishlist are browser drafts. When the managed demo service is connected, signed-in demo orders and the account wishlist are stored against your TRESEVA identity. In My Library, explicitly import browser favorites to your account if you want to sync them. Use My Library to manage your favorites and demo records.

What if an order or login fails?

Do not enter payment details anywhere in this demo. Reconnect your account from the Sign in menu, then retry. The same unchanged order attempt is protected against duplicates on the managed service. If an asset changed or was removed, review your cart. An unavailable service displays an error and does not claim that an account order was saved.

What data does this demonstration use?

The shared login service handles credentials. This site uses the signed-in identity to request permitted records; passwords are never submitted to Visuals. The managed demo stores the account identifier, sample business names, order snapshots and wishlist asset IDs. In tab mode, demo orders stay in session storage; cart and local wishlist drafts use local storage. Do not enter sensitive customer information. Clear tab orders in My Library, clear a cart in Checkout, or remove wishlist entries. Hosted demo records require administrator assistance for deletion under the deployed operator’s data policy. No payment card information is requested.

Can I request a refund or an invoice?

No money is taken, so there is no charge to refund and no tax invoice. A demonstration record is not a receipt for payment. Final refund, tax and consumer terms must be published by the operator before real sales start.

How does collection management work?

Authorized administrators can use Manage Collection to upload photos, edit descriptions and USD guide prices, replace originals, archive assets and restore archived assets. Demo orders have a separate administrator view. Signing in alone does not grant administrator permissions.

How do I get help?

Use the Account center for identity and password tools. Commercial sales are not open, and no customer-service inbox is published in this demonstration. The site operator must add a verified support address, business identity and final policies before accepting orders.

Back to the collectionRead proposed licenses